Refund policy

30-day returns

You may request a return for a change of mind or another personal reason within 30 days after delivery, provided the item is unused and in good condition.

How to request a return

Email us at ben@yaomaker.com or use our contact form and include your order number, the item, and the reason for your request. Please contact us before sending anything back so we can provide return instructions and the correct return address.

Returns are received at our designated return address in Hangzhou, China. Email ben@yaomaker.com to obtain return authorization and the exact receiving address before shipping a return. Do not send a return to the registered business address without our instructions.

Return shipping costs

For personal-reason returns, you are responsible for the return shipping costs. For verified quality issues, damage, or an incorrect item, we cover the costs of resolving the issue, including return shipping if a return is required.

Quality issues, damaged or incorrect items

If an item has a quality issue, arrives damaged, or is not the item you ordered, please email us at ben@yaomaker.com or use our contact form and include photos showing the issue, along with your order number. After verification, we will arrange a refund or replacement. The unused-and-good-condition requirement for personal-reason returns does not apply to these claims.

Refunds

If a return is required, we will review the returned item after it arrives at the designated return address and notify you of the result. Once a required return has been received and inspected, we will process an approved refund within 5 business days. Approved refunds will be sent to the original payment method. Your bank or payment provider's processing time can affect when the refund appears in your account.